/* CoffeeIdeas Support Bot Widget */
@import url('https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&display=swap');

#cisb-widget { position:fixed; bottom:24px; z-index:999999; font-family:'DM Sans',sans-serif; }
.cisb-pos-right { right:24px; }
.cisb-pos-left  { left:24px; }

/* Toggle button */
#cisb-toggle {
    width:58px; height:58px; border-radius:50%;
    background:linear-gradient(135deg,#c8860a,#a96f08);
    border:none; cursor:pointer; box-shadow:0 4px 20px rgba(200,134,10,.5);
    display:flex; align-items:center; justify-content:center;
    font-size:24px; transition:transform .2s,box-shadow .2s; position:relative;
}
#cisb-toggle:hover { transform:scale(1.08); box-shadow:0 6px 28px rgba(200,134,10,.6); }
.cisb-icon-open { display:none; font-size:18px; color:#fff; }
#cisb-widget.cisb-open .cisb-icon-closed { display:none; }
#cisb-widget.cisb-open .cisb-icon-open   { display:block; }
.cisb-badge {
    position:absolute; top:-4px; right:-4px;
    background:#e74c3c; color:#fff; border-radius:50%;
    width:18px; height:18px; font-size:10px; font-weight:700;
    display:flex; align-items:center; justify-content:center;
    border:2px solid #fff;
}

/* Chat window */
#cisb-window {
    position:absolute; bottom:70px;
    width:360px; max-width:calc(100vw - 32px);
    background:#1a0a00; border-radius:16px;
    box-shadow:0 20px 60px rgba(0,0,0,.4);
    overflow:hidden; display:flex; flex-direction:column;
    max-height:560px; animation:cisbSlideUp .25s ease;
}
.cisb-pos-right #cisb-window { right:0; }
.cisb-pos-left  #cisb-window { left:0; }
@keyframes cisbSlideUp { from{transform:translateY(16px);opacity:0} to{transform:translateY(0);opacity:1} }

/* Header */
.cisb-header {
    background:linear-gradient(135deg,#1a0a00,#2d1200);
    padding:14px 16px; display:flex; align-items:center; justify-content:space-between;
    border-bottom:1px solid rgba(200,134,10,.3);
}
.cisb-header-info { display:flex; align-items:center; gap:10px; }
.cisb-avatar {
    width:38px; height:38px; background:linear-gradient(135deg,#c8860a,#a96f08);
    border-radius:50%; display:flex; align-items:center; justify-content:center;
    font-size:18px; flex-shrink:0;
}
.cisb-bot-name  { color:#fff; font-weight:700; font-size:14px; }
.cisb-status    { color:#c8860a; font-size:11px; display:flex; align-items:center; gap:4px; margin-top:2px; }
.cisb-dot       { width:7px; height:7px; background:#27ae60; border-radius:50%; display:inline-block; animation:cisbPulse 2s infinite; }
@keyframes cisbPulse { 0%,100%{opacity:1} 50%{opacity:.5} }
.cisb-close-btn { background:none; border:none; color:#888; cursor:pointer; font-size:16px; padding:4px 6px; border-radius:4px; transition:color .15s; }
.cisb-close-btn:hover { color:#fff; }

/* Messages */
.cisb-messages { flex:1; overflow-y:auto; padding:14px 12px; display:flex; flex-direction:column; gap:10px; min-height:200px; }
.cisb-messages::-webkit-scrollbar { width:4px; }
.cisb-messages::-webkit-scrollbar-track { background:transparent; }
.cisb-messages::-webkit-scrollbar-thumb { background:#c8860a44; border-radius:2px; }

/* Message bubbles */
.cisb-bubble {
    max-width:85%; padding:10px 13px; border-radius:12px; font-size:13px; line-height:1.55;
    word-break:break-word; animation:cisbFadeIn .2s ease;
}
@keyframes cisbFadeIn { from{opacity:0;transform:translateY(6px)} to{opacity:1;transform:none} }

.cisb-bubble-bot {
    background:#2d1200; color:#f0d8b0; border:1px solid rgba(200,134,10,.2);
    border-bottom-left-radius:4px; align-self:flex-start;
}
.cisb-bubble-user {
    background:linear-gradient(135deg,#c8860a,#a96f08); color:#fff;
    border-bottom-right-radius:4px; align-self:flex-end;
}

/* Quick option buttons */
.cisb-options { display:flex; flex-direction:column; gap:5px; margin-top:6px; align-self:flex-start; width:85%; }
.cisb-opt-btn {
    background:#2d1200; border:1px solid #c8860a44; color:#f0d8b0;
    padding:8px 12px; border-radius:8px; text-align:left; font-size:12px;
    cursor:pointer; transition:all .15s; font-family:inherit;
}
.cisb-opt-btn:hover { background:#c8860a; color:#fff; border-color:#c8860a; transform:translateX(3px); }

/* Typing indicator */
.cisb-typing { align-self:flex-start; }
.cisb-typing-dots { display:flex; gap:4px; padding:10px 13px; background:#2d1200; border-radius:12px; border:1px solid rgba(200,134,10,.2); }
.cisb-typing-dots span { width:6px; height:6px; background:#c8860a; border-radius:50%; animation:cisbDot 1.2s infinite; }
.cisb-typing-dots span:nth-child(2) { animation-delay:.2s; }
.cisb-typing-dots span:nth-child(3) { animation-delay:.4s; }
@keyframes cisbDot { 0%,80%,100%{transform:scale(.8);opacity:.5} 40%{transform:scale(1.1);opacity:1} }

/* Ticket form */
.cisb-ticket-form { padding:12px 14px; background:#2d1200; border-top:1px solid rgba(200,134,10,.2); display:flex; flex-direction:column; gap:7px; overflow-y:auto; max-height:320px; }
.cisb-form-title  { font-weight:700; color:#c8860a; font-size:13px; margin-bottom:2px; }
.cisb-input  { background:#1a0a00; border:1px solid #c8860a44; color:#f0d8b0; padding:8px 10px; border-radius:6px; font-size:12px; font-family:inherit; outline:none; width:100%; box-sizing:border-box; }
.cisb-input:focus { border-color:#c8860a; }
.cisb-select { appearance:none; }
.cisb-textarea { resize:vertical; min-height:60px; }
.cisb-form-actions { display:flex; gap:7px; justify-content:flex-end; margin-top:2px; }
.cisb-btn-primary   { background:#c8860a; color:#fff; border:none; padding:8px 16px; border-radius:6px; font-size:12px; font-weight:700; cursor:pointer; font-family:inherit; }
.cisb-btn-secondary { background:transparent; color:#888; border:1px solid #444; padding:8px 14px; border-radius:6px; font-size:12px; cursor:pointer; font-family:inherit; }

/* Input bar */
.cisb-input-bar { display:flex; gap:6px; padding:10px 12px; background:#2d1200; border-top:1px solid rgba(200,134,10,.2); }
.cisb-input-bar input { flex:1; background:#1a0a00; border:1px solid #c8860a44; color:#f0d8b0; padding:9px 12px; border-radius:8px; font-size:13px; font-family:inherit; outline:none; }
.cisb-input-bar input:focus { border-color:#c8860a; }
.cisb-input-bar input::placeholder { color:#888; }
#cisb-send { background:linear-gradient(135deg,#c8860a,#a96f08); border:none; width:38px; height:38px; border-radius:8px; cursor:pointer; display:flex; align-items:center; justify-content:center; color:#fff; flex-shrink:0; transition:transform .15s; }
#cisb-send:hover { transform:scale(1.05); }

/* Ticket no display */
.cisb-ticket-no-display { background:#2d1200; border:2px solid #c8860a; border-radius:8px; padding:12px; text-align:center; margin-top:4px; }
.cisb-ticket-no-display .cisb-tno { font-size:20px; font-weight:800; color:#c8860a; letter-spacing:2px; display:block; margin-top:4px; }

/* Bold/italic in messages */
.cisb-bubble strong { color:#c8860a; }
.cisb-bubble-user strong { color:#fff0cc; }
.cisb-bubble a { color:#c8860a; }
.cisb-bubble-user a { color:#fff0cc; }

@media(max-width:400px){
    #cisb-window { width:calc(100vw - 24px); }
    .cisb-pos-right #cisb-window { right:-12px; }
}